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This is How Airline Passengers Can Access Ghana’s Newly Launched Dedicated Complaints Portal

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Accra, Ghana – The Ghana Civil Aviation Authority (GCAA) has officially launched a new online Passenger Complaints Portal (PCP), designed to provide air travelers with a transparent, structured, and accessible mechanism to report and resolve issues with airline services.

The platform was unveiled on March 15, 2026, during events marking World Consumer Rights Day under the theme “Safe skies, confident passengers.” GCAA Director of Economic Regulations and Business Development Pat Bonsu described the initiative as a key step toward ensuring fair treatment of passengers and rebuilding trust in the aviation sector.

“It is a reminder that when passengers feel respected and protected, they travel with greater confidence,” Bonsu stated. “The portal reflects our commitment to aligning Ghana’s consumer protection framework with international best practices.”

Under the new system, passengers must first attempt to resolve complaints directly with the airline, airport operator, or relevant service provider. If the matter remains unresolved, they can then submit a formal complaint through the PCP portal at www.gcaa.com.gh/pcp. The GCAA will monitor submissions, facilitate resolution, and use aggregated data to assess and improve industry service standards.

The launch comes amid rising passenger expectations globally for accountability, timely compensation, and better handling of disruptions such as flight delays, cancellations, baggage mishandling, and poor customer service.

Ghana’s move positions the country as a regional leader in aviation consumer rights enforcement in West Africa.

Bonsu stressed the importance of collaboration among regulators, airlines, airports, ground-handling companies, and consumer advocacy groups to create a resilient, passenger-focused aviation ecosystem.

“As we mark this important day, let us continue to strengthen collaboration across the aviation community so that Ghana’s aviation sector continues to grow in safety, professionalism, and passenger confidence,” she added.

The portal is expected to enhance transparency, streamline dispute resolution, and provide regulators with real-time insights into recurring service issues.

GCAA officials say it will also support enforcement actions against persistent violators and contribute to overall sector performance monitoring.

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Ghana News

Renowned Civil Rights Attorney Ben Crump to Join Global Leaders at UN Panel As Ghana Presents Motion for Reparatory Justice for Slave Trade

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Prominent American civil rights attorney Ben Crump will participate in a high-level United Nations panel discussion on reparatory justice for the transatlantic trafficking and enslavement of Africans, scheduled for Wednesday, March 25, 2026, coinciding with the lead-up to the International Day of Remembrance of the Victims of Slavery.

In an Instagram post announcing his involvement, Crump described the event as a critical platform to confront the historical debt owed to millions of Africans and their descendants.

“I’m honored to join global leaders at a United Nations panel tomorrow to discuss reparatory justice for the transatlantic trafficking and enslavement of Africans,” he wrote. “The debt of history is real, and justice demands we confront it with courage and commitment.”

The panel forms part of a special United Nations General Assembly session focused on reparations, during which Ghana — acting as lead coordinator for the African Union — is expected to formally table a landmark draft resolution. The resolution seeks to declare the transatlantic slave trade and the racialised chattel enslavement of Africans as “the gravest crime against humanity ever committed,” with no statute of limitations.

Ghana’s initiative, supported by the African Union, CARICOM, and several international partners, calls for:

– Formal recognition of the transatlantic slave trade as a crime against humanity

– Mandatory global education initiatives to accurately teach this history

– Structured international dialogue on reparatory measures, including financial compensation, technology transfer, debt relief, and restitution of cultural artefacts

– Concerted global action to combat ongoing racial discrimination and Afrophobia rooted in the legacy of slavery

Crump’s participation is widely seen as a significant boost to the campaign, bringing the moral authority and legal expertise of one of America’s foremost civil rights advocates to the international stage.

His involvement underscores the growing convergence between the African-American struggle for racial justice and the broader global reparations movement led by African and Caribbean nations.

The event will be streamed live via the United Nations Web TV platform.

Ghana’s Foreign Minister Samuel Okudzeto Ablakwa has described the upcoming session as a historic opportunity to move from symbolic acknowledgment to concrete reparatory justice.

The resolution has already received endorsements from several nations, including Brazil, and is expected to attract broad support from the Global South.

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Ghana News

Rev Al Sharpton Backs Ghana’s UN Slave Trade Initiative, Attorney-General Dragged to Court Over Kotoka Airport Renaming, and Other Big Stories in Ghana Today (March 24)

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We have curated the most relevant and impactful stories from Ghana for your enjoyment and awareness. Here are today’s top developments.


Al Sharpton Backs Mahama’s UN Initiative on Slave Trade


Prominent American civil rights activist Reverend Al Sharpton has thrown his weight behind President John Dramani Mahama’s push for a United Nations resolution declaring the transatlantic slave trade the “gravest crime against humanity.” Sharpton described the initiative as historic and pledged to mobilise support within the African-American community and U.S. Congress.
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Ghanaian Citizen Drags Attorney-General to Supreme Court Over Kotoka Airport Renaming
A private citizen has filed a suit at the Supreme Court challenging the government’s decision to rename Kotoka International Airport, arguing that the process violated constitutional provisions and lacked sufficient public consultation. The case is expected to test the limits of executive authority on national symbols and landmarks.
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‘Produce Tomatoes in 90 Days or Step Aside’ – Group Fires Warning at Agric Ministry
The Food and Agriculture Business Association of Ghana (FABAG) has issued a strong ultimatum to the Ministry of Food and Agriculture, demanding that local tomato production be ramped up to meet national demand within 90 days or the sector minister should consider stepping aside. The group cited persistent import dependency and the recent Burkina Faso tomato export ban as urgent triggers for action.
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Korle Bu Accident and Emergency Centre Under Strain as Doctors Warn of Legal and Safety Risks
Doctors at the Korle Bu Teaching Hospital’s Accident and Emergency Centre have raised the alarm over severe overcrowding, inadequate staffing, and deteriorating infrastructure, warning that the situation poses serious legal and patient-safety risks. They called on the government to urgently address the chronic capacity crisis at Ghana’s largest referral facility.
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Fifi Kwetey Drops Cryptic Message Amid Rumours of Zanetor’s Appointment
National Democratic Congress (NDC) General Secretary Fifi Kwetey has posted a cryptic message on social media amid swirling rumours that President Mahama is considering appointing his daughter, Dr. Zanetor Agyeman-Rawlings, to a senior government position. The post has fuelled intense speculation within political circles.
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Catholic Bishop Conference Enters Wesley Girls Muslim Student Case
The Ghana Catholic Bishops’ Conference has formally joined the legal and public debate surrounding the Wesley Girls Senior High School Muslim student case, calling for dialogue, tolerance, and respect for religious freedoms in Ghanaian educational institutions.
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‘With God All Things Are Possible’ – Akufo-Addo After Anglican Honour
Former President Nana Addo Dankwa Akufo-Addo has expressed gratitude after being appointed a Lay Canon of the Anglican Diocese of Accra at St Peter’s Cathedral. In his response, he quoted scripture, saying “With God all things are possible,” and dedicated the honour to national service and unity.
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Mahama to Address UN General Assembly on March 25, Lead Ghana’s Delegation to Reparatory Justice Session
President John Dramani Mahama will personally lead Ghana’s delegation to a special United Nations session on reparatory justice and address the General Assembly on March 25, 2026, when Ghana tables its landmark resolution declaring the transatlantic slave trade the gravest crime against humanity.
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Ghana News

Newspaper Headlines Today: Tuesday, March 24, 2026

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Tuesday, March 24, 2026. Stay informed with today’s front pages of Ghanaian newspapers, all in one place.


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