Ghana’s banking landscape has undergone a dramatic transformation, with ATM usage plummeting to just 16% in 2025—down from 34% the previous year—while mobile money has surged to an all-time high of 80%, according to the latest KPMG West Africa Banking Industry Customer Experience Survey. The findings reveal a decisive shift in customer behaviour: Ghanaians now … Continue reading ATM Usage Plunges to 16% in Ghana as Mobile Money Dominates Banking Channels – KPMG Survey